Contact Us

At Matique, we want every part of your shopping experience to feel simple and dependable. Whether you need assistance before placing an order or have a question about an existing purchase, our customer support team is here to help.

How We Can Help

You may contact us regarding product information, order status, shipping and delivery, returns and refunds, damaged or incorrect items, address updates, or general questions about Matique.

For order-related inquiries, please include your order number and the email address used at checkout whenever possible. Providing these details helps us locate your order and respond more efficiently.

Customer Support

Email: support@matique.sbs
Phone: +1 845-336-6756

Mailing Address:
Matique
102 Main Cross St, Charlestown, Indiana 47111, United States

We aim to review customer inquiries as promptly as reasonably possible. During weekends, holidays, promotional periods, or periods of unusually high request volume, additional response time may be required.

Order Changes

If you need to correct a shipping address or request an order change, please contact us as soon as possible after placing your order. Once an order has entered processing or has been transferred to a shipping carrier, we may not be able to modify or cancel it.

Returns and Refunds

Eligible purchases may be returned within 30 days under our Return & Refund Policy. Matique offers free returns for qualifying returns accepted under that policy.

Before returning an item, please contact support@matique.sbs so our team can review your request and provide the appropriate return instructions.

For complete information about eligibility and procedures, please review our Return & Refund Policy.

We appreciate your interest in Matique and look forward to assisting you.