Shipping policy

At Matique, we aim to make delivery straightforward regardless of where our customers are located. This Shipping Policy explains our shipping coverage, estimated delivery times, order processing, tracking, and what to do if a delivery issue occurs.

Free Worldwide Shipping

We currently provide free standard shipping worldwide on orders placed through Matique.sbs.

There is no minimum purchase amount required for standard free shipping unless a specific promotion or checkout notice states otherwise.

Estimated Delivery Time

Our typical estimated delivery timeframe is:

7–14 days

This is an estimated timeframe rather than a guaranteed delivery date.

Delivery times may vary depending on destination, carrier availability, customs processing, public holidays, severe weather, transportation disruptions, local delivery conditions, or other circumstances outside our reasonable control.

Order Processing

Orders require processing before shipment. Processing includes payment verification, order confirmation, preparation, quality checks where applicable, packaging, and transfer to the shipping carrier.

You may receive a shipping confirmation or tracking information once your order has been dispatched.

International Orders

We ship internationally to supported destinations.

International shipments may be subject to customs inspections or import procedures in the destination country. Such procedures may occasionally extend delivery beyond the normal estimate.

Where duties, taxes, or other import charges apply, responsibility for those charges will be determined by applicable law and the information provided at checkout.

Tracking

When tracking is available, the relevant information will normally be provided after shipment.

Tracking updates are controlled by the carrier and may not appear immediately after dispatch. Some shipments may also pass between multiple logistics providers before final delivery.

Incorrect Addresses

Customers are responsible for entering complete and accurate shipping information at checkout.

If you discover an error in your address, contact support@matique.sbs immediately. We will attempt to correct it before dispatch, but changes cannot be guaranteed once fulfillment has begun.

Matique cannot guarantee successful delivery when an incorrect or incomplete address has been supplied by the customer.

Delayed Orders

Occasional delays may occur even when an order has been shipped correctly.

If your order appears significantly delayed beyond the expected delivery period, contact our support team with your order number. We will review the available shipment information and help determine the appropriate next step.

Lost or Damaged Shipments

If you believe a package has been lost in transit or arrives damaged, please contact us promptly.

For damaged deliveries, photographs of the packaging, shipping label, and product may be requested to help us investigate the issue.

Verified problems will be handled in accordance with our policies and applicable consumer laws.

Multiple Packages

Some orders containing multiple products may arrive in separate packages. When this happens, packages may be delivered on different dates even though they belong to the same order.