Contact information

Matique is committed to maintaining clear and accessible communication with our customers.

For questions regarding products, orders, shipping, returns, refunds, website information, or other customer service matters, you can contact us using the information below.

Store Information

Store Name: Matique
Website: Matique.sbs

Email:
support@matique.sbs

Phone:
+1 845-336-6756

Address:
102 Main Cross St, Charlestown, Indiana 47111, United States

Customer Service Inquiries

When contacting us regarding an existing order, please include your order number and the email address associated with your purchase. This allows our team to locate the relevant order more efficiently.

For damaged, defective, or incorrect products, you may also be asked to provide photographs that clearly show the issue.

Returns

Customers seeking a return should contact support@matique.sbs before sending products back.

Eligible purchases are covered by our 30-day return and refund policy, and qualifying approved returns are free. Return instructions will be provided after your request has been reviewed.

Please do not send unsolicited returns to the business address unless our customer support team specifically instructs you to do so.

General Communication

We aim to provide clear and helpful responses to customer inquiries. Response times can vary during weekends, holidays, or unusually busy periods.

For detailed information about purchases made through our website, please also review our Return & Refund Policy, Shipping Policy, Terms of Service, and other applicable store policies.