Terms of service

These Terms of Service govern your access to and use of Matique.sbs, including purchases made through our online store.

Throughout these Terms, “Matique,” “we,” “us,” and “our” refer to Matique. “You” and “your” refer to visitors, customers, and other users of our website.

By accessing our website or purchasing from us, you agree to these Terms of Service and any additional policies referenced on the website.

1. Online Store Terms

By using this website, you represent that you are legally capable of entering into a binding agreement in your jurisdiction or that you have obtained any consent required by applicable law.

You may not use our website or products for unlawful purposes or violate applicable laws while using our services.

2. Product Information

We make reasonable efforts to present product descriptions, photographs, colors, dimensions, materials, and other information accurately.

However, colors and appearance may vary depending on lighting, photography, screen settings, manufacturing variations, and other factors. Minor differences that do not materially affect the product's intended use may occur.

We may update product descriptions, availability, pricing, or other information when reasonably necessary.

3. Prices and Payments

Prices displayed on Matique.sbs are shown in the currency indicated during your shopping experience.

Prices may change without prior notice. A price change will not normally affect an order that has already been accepted, except where correction is permitted or required by applicable law.

Customers are responsible for providing accurate billing and payment information.

4. Orders

Submitting an order does not necessarily mean that it has been finally accepted. We reserve the right to decline or cancel an order when reasonably necessary, including cases involving unavailable inventory, suspected fraud, payment authorization problems, obvious pricing errors, or inaccurate customer information.

If we cancel an order after payment has been successfully collected, the applicable amount will be refunded.

5. Shipping

Matique currently offers free worldwide shipping.

Our standard estimated delivery timeframe is generally 7–14 days. Delivery estimates are not absolute guarantees and may be affected by customs procedures, carrier operations, weather, public holidays, destination accessibility, or other circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate delivery address.

Please see our Shipping Policy for additional details.

6. Returns and Refunds

Eligible products may be returned within 30 days of delivery, subject to our Return & Refund Policy.

Matique provides free returns for eligible approved returns. Specific exclusions may apply to customized, hygiene-sensitive, or other non-returnable products where legally permitted.

7. Intellectual Property

Unless otherwise stated, website content belonging to Matique—including branding, original written content, graphics, layout elements, and other proprietary materials—is protected by applicable intellectual property laws.

You may use our website for personal, non-commercial purposes. You may not reproduce, distribute, exploit, or commercially use protected Matique content without authorization.

8. Third-Party Services

Our store may rely on third-party providers for services such as payments, hosting, analytics, order fulfillment, or delivery.

Your interaction with certain third-party services may also be governed by the terms and privacy practices of those providers.

9. Prohibited Conduct

You must not intentionally misuse the website, interfere with its normal operation, introduce malicious software, attempt unauthorized access, commit fraud, submit false information, or use the service in violation of applicable law.

10. Availability

We may modify, suspend, or discontinue parts of our website or service when reasonably necessary. We do not guarantee that every product will remain available indefinitely.

11. Limitation of Liability

To the fullest extent permitted by applicable law, Matique will not be responsible for indirect, incidental, special, or consequential losses resulting from use of the website or products where such liability may lawfully be excluded.

Nothing in these Terms excludes or restricts liability that cannot legally be excluded or limited.

12. Governing Law

These Terms will be governed by applicable laws relevant to Matique and the transaction, without limiting mandatory consumer rights that may apply to customers in their place of residence.

13. Changes to These Terms

We may revise these Terms when our business practices, services, or legal obligations change. The latest version will be posted on this page with an updated revision date.

Continued use of our website after changes take effect constitutes acceptance to the extent permitted by applicable law.